Clear decisions, explained upfront.

1. Scope

This policy applies to purchases made directly from 4DP unless a signed agreement, accepted proposal, confirmed order, or product-specific written term establishes different conditions.

It does not limit any right or remedy that cannot lawfully be excluded.

2. Cancellation before work begins

A customer may request cancellation before work, configuration, activation, provisioning, download access, deployment, or other fulfilment begins.

When cancellation is approved before fulfilment begins, the amount paid is refundable, excluding only non-recoverable third-party costs that:

• Were disclosed before purchase
• Were specifically incurred for that order
• Cannot reasonably be recovered by 4DP

4DP does not charge a separate administrative cancellation fee under this general policy.

3. Cancellation after work begins

Once work or fulfilment has started, cancellation is reviewed against:

• Work already completed
• Approved project milestones
• Digital access already provided
• Resources specifically committed to the order
• Non-recoverable third-party costs
• The applicable proposal, order, or written agreement

Where appropriate, a refund may be limited to the verified undelivered portion.

Completed and accepted work is not refundable merely because the customer later changes requirements, priorities, or preferences.

Nothing in this section limits remedies available for materially deficient, misdescribed, or undelivered services.

4. Customized and completed work

The following are generally non-refundable after correct delivery or completion:

• Custom software or development work
• Approved design or configuration work
• Completed project milestones
• Deployed applications or systems
• Domain-specific or customer-specific setup
• Source code, repositories, or digital files already delivered
• Services already performed or consumed

A non-refundable classification does not apply where the delivered work is materially different from the agreed scope, materially defective, or subject to a mandatory legal remedy.

New features, expanded requirements, or changes outside the agreed scope are not defects and may require separate approval and payment.

5. Digital products, downloads, and access

Digital downloads, licence access, credentials, activation, SaaS access, configured applications, and similar digital products are generally non-refundable after access has been supplied or used.

A customer may still report:

• Inaccessible or corrupted delivery
• Incorrect digital access
• Duplicate delivery charges
• A materially defective product
• Delivery that materially differs from the confirmed description

4DP will review the available evidence and determine the appropriate correction, replacement, re-performance, or refund under the applicable agreement and law.

6. Subscriptions and renewals

A subscription may be cancelled to prevent a future renewal where renewal functionality applies.

Cancellation does not automatically refund a current subscription period that has already started or been made available.

4DP does not treat a subscription as automatically renewable unless automatic renewal and its relevant conditions were clearly disclosed before purchase.

Any approved refund for a subscription remains subject to the applicable order, service terms, actual usage, and mandatory law.

7. Duplicate or incorrect payments

A verified duplicate payment or an amount collected incorrectly by 4DP is eligible for correction or refund.

The customer should provide:

• The relevant order, invoice, or project reference
• Payment date and amount
• A transaction reference or appropriate proof of payment

Passwords, complete card details, private keys, one-time passwords, and other sensitive credentials must not be submitted.

8. Failed or materially defective delivery

If 4DP does not deliver the agreed product or service, or if delivery is materially defective or materially inconsistent with the confirmed scope, the customer should report the issue promptly through the Contact page.

Depending on the circumstances, the appropriate resolution may include:

• Correcting the delivery
• Re-performing the affected service
• Replacing the affected digital item
• Completing the agreed undelivered portion
• Providing a full or partial refund where appropriate

The applicable written agreement and mandatory legal rights control the final resolution.

9. How to submit a request

Refund and cancellation requests must be submitted through the Contact page on the current 4DP website.

The request should include:

• Customer name
• Order, invoice, subscription, or project reference
• Payment reference
• Product or service concerned
• Reason for the request
• Relevant non-sensitive supporting evidence

A WhatsApp conversation alone does not constitute automatic approval. 4DP will confirm the documented outcome after reviewing the request.

10. Review and processing

4DP aims to complete its initial review within seven business days after receiving the information reasonably required to evaluate the request.

Complex projects, third-party dependencies, incomplete information, or disputed delivery evidence may require additional review. This target is not a guaranteed resolution or bank-credit deadline.

If a refund is approved, 4DP will initiate it without unreasonable delay. The payment provider or financial institution may require additional processing time outside 4DP’s control.

11. Refund method, fees, taxes, and currency

An approved refund will ordinarily be sent to the original payment method when technically and legally possible.

If the original method cannot receive the refund, 4DP may arrange another lawful method after verifying the recipient.

The refundable amount may exclude disclosed and genuinely non-recoverable third-party charges unless the refund results from deficient, misdescribed, or undelivered service or applicable law requires otherwise.

Taxes will be adjusted as required by applicable law. Exchange-rate movements, intermediary-bank charges, or payment-provider conversion differences outside 4DP’s control may affect the final amount received.

12. Chargebacks and payment disputes

Customers are encouraged to contact 4DP first so the transaction and delivery evidence can be reviewed.

Nothing in this policy prevents a customer from exercising a lawful payment-dispute or consumer-protection right.

Submitting false information, duplicate recovery claims, or fraudulent disputes may result in appropriate action permitted by law and the applicable agreement.

13. Relationship with other agreements

A signed agreement, accepted proposal, confirmed order, or product-specific written term may contain additional refund or cancellation conditions.

If a project-specific written agreement conflicts with this general policy, the project-specific agreement controls to the extent of that conflict, subject to mandatory law.

14. Policy updates

4DP may update this policy when its products, processes, or legal obligations change. The effective date shown on this page identifies the published version.

15. Contact

To request a cancellation, report an incorrect payment, or ask about refund eligibility, use the Contact page on the current 4DP website.

4DP — Legal entity: 4THDIMENSIONPARTNERS PRIVATE LIMITED